Terms and Conditions

Terms & Conditions

These Terms govern your use of the Lil’ Baby application and website and any purchase you make through them. By creating an account, placing an order, or continuing to use the app, you agree to these Terms. If you do not agree, please stop using the app and our services.

These Terms should be read together with our Privacy Policy, which explains how we handle your personal information.

1. Who we are

Lil’ Baby is a Kuwait-based retailer of baby products and curated baby boxes. You can reach us at any time at support@lil-baby.com.

2. Eligibility

You must be at least 18 years old and legally able to enter into a contract to place an order. By ordering, you confirm that you are. Lil’ Baby is intended for parents and carers; we do not knowingly allow children to create accounts or make purchases.

3. Your account

You create an account with your mobile number and a one-time code (OTP) sent to you by SMS. You are responsible for keeping access to that mobile number secure, and for any activity carried out through your account. Anyone who can receive your SMS messages can access your account, so please tell us immediately at support@lil-baby.com if you lose control of your number.

You agree to give accurate account details and to keep them up to date, in particular your mobile number and delivery address. We may suspend or close an account that is being used unlawfully, fraudulently, or in breach of these Terms.

4. Products

We take care to describe and picture our products accurately, but packaging, colours and manufacturer formulations change from time to time. Images are for illustration; the product you receive may differ slightly in appearance.

All products are subject to availability. If an item you ordered becomes unavailable, we will contact you to offer a replacement, a partial refund, or a full refund.

5. Prices and orders

All prices are shown in Kuwaiti Dinar (KWD) and are quoted to three decimal places. Prices include all applicable charges; there is no value added tax in Kuwait. Delivery charges, where they apply, are shown separately before you confirm your order.

Placing an order is an offer to buy. A contract is formed when we confirm your order. If a price or product description is shown in error, we may decline or cancel the order and will refund you in full.

6. Payment

Payments are processed by our payment provider (Tap Payments), which supports KNET, credit and debit cards, and Apple Pay. Your payment is taken at the time you place your order.

We do not store your card or bank details. Card information is handled entirely by the payment provider and never held in our systems.

7. Boxes and repeat purchases

Each Lil’ Baby box is purchased as a single, prepaid order. There is no automatic renewal and no recurring charge. Because we do not store your card details, we cannot and will not charge you again without you placing a new order yourself.

If you want another box, you place a new order in the app. Nothing is deducted automatically, and there is no notice period or cancellation fee, because there is no ongoing payment to cancel.

8. Delivery

We deliver within the State of Kuwait. Estimated delivery times are indicative and not guaranteed; delays can be caused by weather, public holidays, stock, or the delivery partner.

We share your delivery address and phone number with the local delivery company handling your order, so that they can reach you. As explained in our Privacy Policy, we do not share your name, your baby’s name, your baby’s date of birth, or what you purchased with delivery partners.

Please make sure your address and phone number are correct. If a delivery fails because the details are wrong or nobody is reachable, we may charge for a re-delivery.

9. Cancellation, returns and refunds

You may request a full refund within 14 days of the date you receive your order. Products must be returned unused, in their original condition and packaging.

For reasons of hygiene and infant safety, we cannot accept returns of opened or used items where a seal has been broken — for example formula, food, nappies, teats, bottles, or personal care products — unless the item is faulty or damaged.

If an item arrives damaged, faulty, or incorrect, contact us at support@lil-baby.com and we will replace it or refund it. Please tell us as soon as you notice the problem, and keep the item and its packaging.

Refunds are returned to the original payment method. The time it takes to appear depends on your bank or card issuer.

10. Product safety and allergies

We store products under the conditions recommended by their manufacturers and take safety, hygiene and quality seriously. However, we are a distributor and not the manufacturer of the products we sell.

We will replace or refund any damaged or defective product you receive from us, but we are not responsible for consequences arising from the use of products that were defective at manufacture.

We cannot take responsibility for health-related reactions, including allergies. It is your responsibility to read the manufacturer’s labelling and to tell us of any allergy or medical condition that may be affected by a product before you order. Always follow the manufacturer’s instructions and age guidance.

11. Promotions, wallet and loyalty

Promotional codes, wallet credit and loyalty points have no cash value, cannot be exchanged for cash, and may carry their own conditions or expiry. We may withdraw or change a promotion at any time, and may cancel credit or points obtained through error, abuse or fraud.

12. Acceptable use

You agree not to misuse the app: no attempting to gain unauthorised access, no interfering with its operation or security, no automated scraping or bulk ordering, and no use of the app for any unlawful purpose.

13. Intellectual property

The Lil’ Baby name, logo, app design, text and images belong to us or our licensors and may not be copied or reused without our written permission.

14. Liability

We provide the app with reasonable care and skill, but we do not guarantee that it will always be available or uninterrupted. To the extent permitted by Kuwaiti law, our liability in connection with an order is limited to the amount you paid for that order. Nothing in these Terms limits any liability that cannot lawfully be limited, including liability for death or personal injury caused by our negligence, or for fraud.

15. Changes to these Terms

We may update these Terms from time to time. The current version is always available in the app. Changes apply to orders placed after they are published, and continuing to use the app means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of the State of Kuwait, and the courts of Kuwait have jurisdiction over any dispute. This does not affect any rights you have as a consumer under Kuwaiti consumer protection law.

17. Contact us

For any question, complaint or request about these Terms or your order, contact us at support@lil-baby.com. We aim to respond to every message.